GENERAL TERMS AND CONDITIONS

The following General Terms and Conditions regulate the contractual relationship between the guest (hereinafter the “Client”) and Kenekita, with registered office in Via Gallura, 10C, 07026 Olbia SS, Italy, P.IVA 02789830904 (hereinafter the “Company”) following the booking and payment of the accommodation chosen among those on the portal www.kenekita.it (hereinafter the “Site”) concluded at a distance in a direct or indirect way, through any mobile device, by e-mail or by telephone. Kenekita is a property management company, i.e. an entity that professionally operates in the management of real estate and/or accommodation of third party owners with the purpose of renting them out for purposes other than housing, with particular reference to the tourism sector. At the same time, Kenekita is a company that provides ancillary services during the stay of its Clients, such as the provision of linen and cleaning of the premises, assistance in case of breakdown or malfunctioning of the property’s equipment, and the promotion of experiences in the area. The following general conditions govern the terms and conditions of the agreement between the Company and the Client who books and purchases services provided by Kenekita through the Site. From the services provided by Kenekita, on the other hand, must be kept distinct the short term or transient rental contract having as its object the chosen accommodation stipulated between the Client and the Company which, as an agent with the relevant power of representation, acts in the name and on behalf of the owners of the accommodation thus generating contracts whose legal effects are directly attributed to them in accordance with art. 1388 Civil Code. The client is required to accept these General Terms and Conditions and Terms of Use governing the services of Kenekita as well as the prodromal phase of the stipulation of the lease contract to which will be entrusted the regulation of the relationship between the Client and the owner of the accommodation with regard to duration, price, applicable taxes and the regulations governing the stay. The Client is therefore obliged to read in full the General Terms and Conditions and Terms of Use as well as any special conditions applicable to individual services, made available on the Site before making a reservation as well as, during the subsequent stages of online check-in, to read in advance the short lease contract and its annexes. When confirming a reservation or purchasing a service offered by the Company, by ticking the checkmark to read this document, you automatically accept the General Terms and Conditions described herein. The Company points out that the acknowledgement checkmark on the Site prevents continuation in the next steps of the reservation. The General Terms and Conditions may be changed by the Company unilaterally and at any time, without prior notice, it being understood that such changes will not be applied to orders placed by the Client prior to such change.

Booking Methods

The online booking platform accessible from Kenekita’s website allows the Client to view and consult the availability and prices in real time of the accommodations managed by Kenekita. If the chosen accommodation is free for the selected period, in order to finalize and confirm the reservation, the Client must make the payment of the amount shown in the order summary by credit card following the guided instructions. Upon successful payment, the Company will send the Client a Booking Confirmation e-mail containing details of the amount paid, length of stay, number of occupants as well as any additional services.

Rates and Payment

The lodging rate is indicated in the order summary and must be understood to include, in addition to the rental fee, the cost of cleaning and ancillary services provided by Kenekita gross of any statutory taxes or fees. For leases of less than one month, the total amount shall also be understood to include energy and gas, heating and water consumption, garbage tax and condominium charges. The balance of the amount of the stay for the period indicated will have already been paid in full by the Client to the Company at the time of booking by credit card payment or must be paid before check-in. The rate also does not include any damage done to the property or the movable property supplying it by the Client, the costs of repair and/or remediation of which have been predetermined by Kenekita, in the Client’s best interest, in a special list.

Cancellation of Reservations

The terms for cancellation of reservations are indicated on the Kenekita website. If cancellations or changes are made after the specified deadline, the reservation can no longer be refunded. Non-refundable rates are non-changeable and require prepayment of the entire stay. In case of no-show at check-in, the total amount of the reservation will be charged. Any request for reservation change is subject to approval and availability by Kenekita and prior notification via email or telephone request to the Company’s reservation office.

Discipline of Check-in and Check-out

The Client must confirm the check-in time in the manner specified in the Booking Confirmation email. Upon check-in, the Client shall hand over identification documents to the Company’s representative for identification to the security organs. The Client agrees not to accommodate more people than indicated in the Booking Confirmation. The return of the keys is mandatory according to the terms that will be communicated at check-in.

Security Deposit

When provided, upon delivery of the keys, the Client shall pay the security deposit. This will be returned to the Client at the end of the stay, after the termination of the Contract, without prejudice to the Company’s right to retain the deposit in the event of proven damage to the accommodation.

Modification of Reservation

Kenekita reserves the right to propose the replacement of the accommodation with another of equal or higher quality in case of necessity. The change of reservation is confirmed with the consent of the Client, which may be communicated expressly or tacitly. In case of lack of accommodation of the same value as the one booked, the Company may charge an additional fee, subject to the consent of the Client.

Rules of Staying in the Accommodation

The Client agrees to use the accommodation responsibly and to abide by the rules of the facility and the condominium, if applicable. It is forbidden to use the lodging for illegal acts and to disturb neighbors. Failure to show required identification documents or exceeding the maximum number of occupants allowed may result in being banned from the housing. In addition, unless authorized in writing, housing animals and smoking inside the accommodation is prohibited. The Client is responsible for separating and disposing of waste according to local directions.

Reservations Greater than 30 Days

For reservations longer than 30 days, Clients must make an explicit request through Kenekita’s corporate contacts. Rates for these reservations are nonrefundable and require prepayment of the first month’s rent, security deposit, and initial and final cleaning, plus any agreed-upon extras. Reservations are confirmed only upon signing the Rental Agreement.

Penalties & Limitation of Liability

The Short Lease Agreement contains an attachment with predetermined costs for any damage done to the property or movable property. In case of damages, Kenekita may retain the security deposit and claim compensation for any additional damages. The Company is not responsible for theft suffered by the Client or for blameless interruption of services.

Complaints and Contact Information

For information or complaints, Customers may contact Kenekita by e-mail, telephone or at the registered office at Via Gallura, 10C, 07026 Olbia SS, Italy. The Company will respond to complaints within 30 days of their receipt.

Processing of Personal Data

The Customer authorizes Kenekita to disclose his personal data in connection with contractual obligations and to fulfill legal information obligations. The data controller is Kenekita, with registered office at Via Gallura, 10C, 07026 Olbia SS, Italy, P.IVA 02789830904.